Privacy policy

Terms and Conditions

1. General

By accessing and purchasing from our website, you agree to be bound by these Terms and Conditions. We reserve the right to update or amend these terms at any time without prior notice. As the buyer it is your responsibility to review them before making a purchase.

Our site sells exclusive Disney merchandise items intended for personal collectors and fans. All Disney-related trademarks or imagery are the property of The Walt Disney Company, this site is solely for the resell of legally purchased items as secondhand collectibles. We operate as an independent seller and personal shopping service and are not affiliated with, endorsed by, or officially connected to The Walt Disney Company.

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2. Products and Descriptions

We make every effort to describe and display products as accurately as possible, including photographs and condition details. However, minor variations in colour, packaging, or appearance may occur.

Many items are exclusive, limited edition, or collectible and may show minor shelf wear consistent with storage or age unless otherwise stated.

We cannot be liable for minor differences in hand-painted or handcrafted items. Due to the nature of these unique pieces, slight variations in details—such as facial expressions or color—are natural and expected. Each item is individually hand-painted, which makes every piece distinct.

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3. Pricing and Payment

All prices are listed in the applicable currency and are subject to change without notice. Payment must be made in full at the time of purchase. Orders will not be dispatched until payment has been successfully received.

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4. Packaging and Dispatch

We take great care to package all items securely and do our best to ensure they are protected during transit. However, once an order has been dispatched, the responsibility for the delivery lies with the courier service.

Customers are responsible for providing accurate shipping information to ensure no loss of product and must inspect items upon arrival, reporting any issues promptly. By using our site, you agree to these terms and accept your role in ensuring smooth delivery and communication.

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5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays, loss, or damage caused by postal or courier services once the item has left our possession.

In the event that an item arrives damaged due to courier handling, we cannot be held liable. Any claims must be raised directly with the courier where applicable.

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6. Risk and Responsibility

Risk passes to the buyer once the item has been dispatched. By purchasing from our site, you acknowledge and accept the risks associated with postal delivery.

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7. Returns and Refunds

Due to the nature of collectible and exclusive items, all sales are final unless the item received is significantly not as described. Requests for returns must be made within a reasonable timeframe after delivery and will be reviewed on a case-by-case basis.

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8. Intellectual Property

All product names, images, and trademarks relating to Disney remain the property of their respective owners. Our use of these materials is solely for the purpose of resale and identification of genuine merchandise.

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9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products from our site.

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10. Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable local laws.

We respect the fair availability of park merchandise and do not engage in bulk purchasing practices. We purchase items under the premise that they are limited and exclusive, catering to those who do not have easy access to the parks themselves

We do not mass-buy items from Disney parks; each item is held in limited quantity for immediate purchase. Any additional requests are fulfilled individually through our personal shopping service. We respect the fair availability of park merchandise, purchase only limited or exclusive items, and cater to those without direct park access.

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11. Personal Data and Privacy

We are committed to protecting your personal information and handling it responsibly. We comply with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), as well as all applicable data protection laws.

Any information you provide — including your name, billing address, shipping address, email address, and payment details — is processed lawfully, fairly, and transparently. Your data is used solely for purposes such as order fulfilment, customer service, fraud prevention, and improving our services.

We do not sell, rent, or trade your personal information to third parties.

All payment transactions are processed via secure, encrypted payment gateways. We only share necessary data with trusted third-party providers (such as payment processors and delivery partners) strictly for the purpose of completing your order.

Under UK and EU GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Restrict or object to certain processing

• Request data portability

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at www.elseverafter.com

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12. Order Refusal and Cancellation:

We reserve the right to refuse or cancel any order at our discretion, including but not limited to instances of pricing errors, suspected fraudulent activity, or inventory issues. In such cases, we will notify you and issue you a full refund.

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13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, war, governmental actions, pandemics, or significant supply chain disruptions. In such cases, our obligations will be suspended for the duration of the event.

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14. Pricing and Personal Shopping Service

Pricing Structure

All products listed on our website are authentic, officially licensed merchandise sourced from retail locations, including theme parks and authorised stores.

The prices displayed on our website are not the original in-store label or tag prices. A percentage-based service margin is added to each item to cover sourcing, travel, procurement, handling, and operational costs.

By placing an order, you acknowledge and accept that the purchase price reflects our sourcing and personal shopping service and may differ from the original retail price displayed on the product tag.

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Personal Shopping Service (Unlisted Items)

We also offer a personal shopping service for items not currently listed on our website.

For personal shopping requests:

15. • We source items on your behalf from authorised retail locations.

16. • A percentage-based service fee is added to the original retail price.

17. • Pricing will be confirmed with the customer before purchase.

18. All personal shopping requests are subject to availability. We do not guarantee stock availability at the time of request.

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15. Cookie Policy

El’s Ever After Personal Shopping Service

Last Updated: 11.02.26

This Cookie Policy explains how El’s Ever After Personal Shopping Service (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Privacy and Electronic Communications Regulations (PECR).

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1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help websites function efficiently, improve user experience, and provide analytical information.

Cookies may be:

• Session cookies – deleted when you close your browser

• Persistent cookies – stored on your device for a defined period

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2. How We Use Cookies

We use cookies for the following purposes:

Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable core features such as:

• Shopping basket functionality

• Secure checkout

• Payment processing

• Fraud prevention

• Website security

These cookies do not require your consent.

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Performance and Analytics Cookies

These cookies help us understand how visitors use our website by collecting anonymised data such as:

• Pages visited

• Time spent on pages

• Website traffic sources

This information helps us improve our website and services.

These cookies are only used with your consent.

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Functional Cookies

These cookies allow the website to remember choices you make (such as language or region) to provide enhanced features and personalisation.

These cookies require your consent.

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Marketing and Advertising Cookies

Where applicable, these cookies may be used to:

• Deliver relevant advertisements

• Measure the effectiveness of marketing campaigns

• Enable social media sharing functionality

These cookies are only placed with your explicit consent.

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3. Third-Party Cookies

Some cookies may be placed by trusted third-party service providers, including:

• Payment processors

• Website analytics providers

• Marketing and advertising platforms

We do not control third-party cookies directly. Please refer to the relevant third-party privacy policies for more information on how they process your data.

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4. Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie banner allowing you to:

• Accept all cookies

• Reject non-essential cookies

• Customise your cookie preferences

You may withdraw or adjust your consent at any time via our cookie settings tool or through your browser settings.

Please note that disabling certain cookies may affect website functionality.

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5. Data Protection and Your Rights

Where cookies collect personal data, such data is processed in accordance with our Privacy Policy and applicable data protection laws, including UK GDPR and EU GDPR.

If you are located in the UK or EU, you have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

To exercise any of your rights or if you have questions about this Cookie Policy, please contact:

El’s Ever After Personal Shopping Service

Email: info@elseverafter.com